Process Improvement in Higher Education

Sherrie A. Tromp, Diana Warner, Brent D. Ruben and David Waldman

Process Improvement in Higher Education is an adaptation of AT&T's Process Quality Management Improvement. This publication was adapted by Sherrie Tromp of Rutgers ODL and AT&T to address the use of the traditional process improvement methodology using concepts and language specific to higher education.

Chapters include:

The Consumer-Supplier Process Model
The Seven-Step Process Improvement Model
Key Roles in Process Improvement
Improvement Tools
Measuring Improvement
Managing Change

Sherrie Tromp is Executive Associate of the Center for Organizational Development and Leadership at Rutgers, The State University of New Jersey.

Please contact ODL for additional
information on ordering this publication
732-932-1420
email: center@odl.rutgers.edu