Who's Who in Organizational Leadership, Assessment, and Improvement at Rutgers
Programs in Other Colleges and Universities
Associations and Organizations
Journals and Resource Guides
Bulletin Boards and Listservs

ODL Books

• Strategic Planning in Higher Education: A Leader's Guide
• Pursuing Excellence in Higher Education: 8 Fundamental Challenges
• Excellence in Higher Education 2003-2004: A Baldrige-Based Guide to Organizational Self-Assessment, Strategic Planning, and Improvement
• Process Improvement in Higher Education
• Root Cause Analysis in Higher Education
• Quality in Higher Education

CD's

• Organizational Development Series

Video

• A Higher Education

Articles

• Set in Your Ways, Business Officer Magazine. New article by Brent Ruben.
• We Need Excellence Beyond the Classroom, Chronicle of Higher Education
  Reshaping the Future of Service, Business Officer (email for a copy)
• Can Department Heads Be Trained to Succeed, Chronicle of Higher Education
• The Practice Gap: Barriers to the Diffusion of Best Practices
• Defining and Assessing Quality in Higher Education
  (email for copy)
• The Quality Approach in Higher Education: Context and Concepts for Change (email for copy)
• The Value of the Baldrige Framework for Self-Assessment and Improvement in Education: The Rutgers Excellence in Higher Education Program (PDF)
• Toward A Balanced Scorecard for Higher Education: Rethinking the College and University Excellence Indicators Framework (PDF)
• Succeeding at Work: Skills and Competencies Needed by College and University Graduates in the Workplace (PDF)
• The Ivory Tower-2000: Images, Ironies, Opportunities - The 7th Daniel Gorenstein Lecture (email for copy)

Research and Reports

• Advancing Community Engagement: Report Prepared for the W.K. Kellogg Foundation Leadership for Institutional Change Initiative (LINC) (PDF)
• Pursuing Excellence in the
  Undergraduate Student Experience: Assessing and Improving Advising (PDF)
• Student-Employee Welcome and Orientation Guide
• Rutgers 2003: A Progress Report

Other Related Publications from Rutgers University

• Asking Questions and Listening to Answers