Asking Questions and Listening to Answers

A Guide to Using Individual, Focus Group, and Debriefing Interviews

Publication Date: October, 1995

Asking Questions and Listening to Answers is designed for those who want to use interviews for the purpose of quality assessment and for those who wish to improve and refine their interviewing skills. In general, the quality of information that is gathered during an interview largely depends on the interviewer's ability to ask questions, listen to answers, and use what is learned. This book provides strategies and tactics for enhancing effectiveness in planning interviews, conducting interviews and, ultimately, in using the information that is gathered.

Table of Contents: Chapter 1: What is an Interview Chapter 2: Individual Interviews Chapter 3: Focus Group Interviews Chapter 4: Debriefing Interviews Chapter 5: The Modified Focus Group Meeting Chapter 6: After the Interviews are Over: Making Presentations

Linda Costigan Lederman is Professor in the Communication Department at Rutgers, The State University of New Jersey

PRINT THIS ORDER FORM AND SEND YOUR ORDER DIRECTLY TO THE PUBLISHER!

Please send me _____ copies of ASKING QUESTIONS AND LISTENING TO ANSWERS at $12.44 per copy (Add postage and handling of $2.00)

TOTAL ENCLOSED $________

Name: _______________________________________________________________________
Affiliation: ____________________________________________________________________
Address: ______________________________________________________________________
City/State/Zip: _________________________________________________________________

Method of Payment:

____ Payment Enclosed (check or money order)

Please charge my: _____Visa _____ Mastercard _____ American Express _____ Discover
Account Number ______________________________ Expiration Date: ____________________
Signature________________________________________________________________ ______

Order void without Signature

Please send your prepaid order to:

Kendall/Hunt Publishing Company
Attention: Order Processing
4050 Westmark Drive
Dubuque, IA 52004
or call 1-800-228-0810 to place your order