Root Cause Analysis in Higher Education

Root Cause Analysis in Higher Education stresses the importance of looking beyond surface problems or symptoms to the underlying causes of less than effective processes. Sherrie Tromp and AT&T have adapted AT&T's Root Cause Analysis for the higher education community using concepts, language and examples particular to higher education.

Sherrie Tromp is Executive Associate of the Center for Organizational Development and Leadership at Rutgers, The State University of New Jersey.

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email: center@odl.rutgers.edu