Excellence Measures and Outcomes

• Measurement Approaches
• Performance Indicator Development
• Monitoring and Tracking Strategies
• Measurement Analysis and Utilization
• Organizational Research Services

Many administrative, academic, student life and services units seek help in developing and implementing systematic approaches to evaluating the effectiveness of their department or the specific programs and services they provide. The Center provides models, materials, and professional assistance in selecting measurement approaches, identifying appropriate effectiveness indicators, developing outcomes monitoring and tracking strategies, and analyzing and using results. For further information, contact us at center@odl.rutgers.edu.

Measurement Approaches

The Center is a resource for identifying quantitative and qualitative models and methods for evaluating academic or administrative programs and services, expectations and satisfaction levels of stakeholders, expectations of faculty/staff and workplace climate, and operational effectiveness and efficiency.

ODL has developed a Measuring Organizational Excellence program that provides materials for people interested in developing performance measures for their organization, and for facilitators who will be leading a group or organization in this process. 

Performance Indicator Development

One critical yet challenging aspect of assessing excellence or performance within an organization is the selection of indicator measures that appropriately capture the mission, aspirations, plans, and goals of the organization. The Center provides materials and facilitates information-sharing on models and approaches used by other institutions to address these issues. The Center can also help identify appropriate evaluative criteria and operational measures.

Monitoring and Tracking Strategies

Through our Organizational Research Services Program, ODL provides assistance with the analysis of information gained from excellence and performance measurement, and with the establishment of systems to track effectiveness over time.

Measurement Analysis and Utilization

The Center provides materials, models, and professional guidance to help academic and administrative departments develop strategies for information dissemination and utilization for creating focus among faculty/staff, formulating organizational strategy, developing strategic and action plans, and identifying and prioritizing improvement areas.

Organizational Research Services

ORS offers units an array of pre- and post assessment consultation services that assist them in identifying and implementing methods for collecting, analyzing, interpreting, and integrating feedback into planning and improvement processes. Feedback methods include interviews, focus groups, and surveys. The program is supported by graduate student interns enrolled in the Masters Program in the School of Communication, Information and Library Studies. ORS provides these students the unique opportunity to combine the traditional graduate school experience with the application of organizational assessment beyond the classroom setting.